Going for healthcare appointments can be stressful for many people. Hence, creating a strategic design for healthcare waiting rooms is essential to enhance the experience for visitors and patients. The waiting room is the first point of contact for patients, and their experience in a welcoming environment sets the tone for their entire visit. While designing the waiting room, it's crucial to consider not only the patient experience but also its impact on the receptionists’ or doctors’ work performance.
Welcoming Reception Area
Creating a warm and inviting reception area can help put your patients at ease. Instead of using harsh fluorescent overhead lights that may feel sterile, consider using warmer lighting, wall-mounted fixtures, or table lamps to create a friendlier atmosphere. Painting the walls with a calming or neutral color can also make the waiting area feel more significant and cozier.
In addition, you can decorate the healthcare waiting room with homey touches such as coffee tables, coat racks, and potted plants. If your medical office has carpet flooring, consider laying down some area rugs. You can also try to make the waiting room feel more like a living room to help calm your anxious patients.
It is important to ensure that the seats in your healthcare waiting room are comfortable, and clean and can accommodate patients of different sizes and ages. Wide seats with armrests are the most accessible and convenient for everyone. You can also provide reading materials like newspapers, informative brochures, and magazines for people to read while waiting.
Some healthcare offices have a television in their waiting area to entertain patients and visitors. If you choose to have a TV, make sure it is on a family-friendly channel at a low volume with captions. Additionally, you can also keep some books and toys available if the practice sees a lot of children. Lastly, it is a nice touch to have a water dispenser available for patients who may be thirsty.
It is essential to ensure a clear separation between the receptionist's working space and the waiting area, as the receptionist will be responsible for check-ins, check-outs, answering calls, and processing payments. This separation will help to minimize noise and disturbances for patients. At the same time, it is crucial to maintain some privacy for the receptionist as they handle sensitive medical information. Noisy office equipment, such as printers and fax machines, should be placed in the back of the reception area to minimize distractions and keep confidential medical documents away from prying eyes.
Choose KAINOS for Your Office Furniture and Design Needs
Are you looking to redesign your office to increase productivity and creativity? Kainos can assist you in designing and installing the perfect office furniture for your business. As a leading provider of office, education, medical, and hospitality furniture, Kainos offers high-quality design and installation services for any style or scale. If you're ready to start your office design project, please contact us online or call us at 888-823-7174.