Need live help?
Call Kainos team at 888-823-7174
between M-F 8am-4pm PST
Join our email list to stay in loop for new arrivals announced every month and exclusive deals!
Orders containing customized products cannot be cancelled are non-refundable.
Orders containing made-to-order products cannot be cancelled are non-refundable.
Expedited Shipping is an additional option upon order checkout. Choosing this service will add priority processing tag to your order. Expedited Shipping does not indicate expedited delivery as of now but Kainos Team is diligently working to bring faster delivery options in the near future.
If your order is shipped via our partnering LTL freight carriers, you will receive tracking link via email. Your carrier will call in advance to schedule the delivery.
Please be sure to provide valid and direct phone number for your freight carrier to reach out to.
Since LTL deliveries handle bigger and heavier shipments than UPS and FedEx, freight carriers will not deliver beyond unloading your shipment to the loading dock or nearest curbside.
No inside delivery will be provided.
All in-stock products will be shipped within 3-5 business days and you will receive tracking details or ETA via email.
Additional charges incurred due to the delivery issue (storage fee, return shipping fee, redelivery fee, etc.) will be deducted from refund as well. No refund will be issued if returned product is not in its original package or not in usable/sellable condition not under reason of Freight Damage or Manufacturer’s Defect.
If you find a damage or missing hardware/parts, please file Manufacturer's Defect claim by emailing email@example.com with pictures and a brief description. We will follow up to resolve as soon as possible.
Buyer is responsible for return shipping fee and 20% restocking fee for Standard Returns.
Shipping label will not be provided for Standard Returns. Standard Returns are returns not under reason of Freight Damage, Manufacturer’s Defect, including but not limited to:
-Order cancellation requested after order shipped
-Rejected/Refused delivery not under reason of Freight Damage and/or Manufacturer’s Defect
-Carrier unable to deliver or schedule freight delivery due to invalid contact information or no response.
-Consignee not available at the time of scheduled delivery.
-Location closed at the time of scheduled delivery.
-Damage caused by faulty assembly or usage.
-All unauthorized returns not under reason of Freight Damage and Manufacturer’s Defect
-Claims after 30 days of receipt.
Products with manufacturer defects are warranted for five (5) years from the original purchase date. Defective products will be repaired or replaced at the seller's option. The warranty does not cover the cost of transportation or labor.
Warranty terms are subject to below limitations and exclusions:
- Only the original buyer can file the warranty claim; proof of purchase is required.
- Damage or defect caused by the freight carrier during transit (see policy on freight damage)
- Damage or defect caused during faulty assembly or installation.
- Damage or defect caused by 3rd party installers.
- Products not purchased directly from Kainosbuy.com.
- Normal or normal wear and tear throughout ownership over time
- Products with any modifications or attachments
- Products not installed, used, or maintained by manufacturer instructions and warnings.
- Products used for rental purposes.