RETURN POLICY
All return request and damage claims must be filed within 30 days of receipt.
REFUND POLICY
Additional charges incurred due to the delivery issue (storage fee, return shipping fee, redelivery fee, etc.) will be deducted from refund. No refund will be issued if returned product is not in its original package or not in usable/sellable condition not under reason of freight damage or manufacturer’s defect.
All returns and cancellation are subject to 20% restocking fee.
CUSTOM ORDERS
All orders containing products that are made-to-order and/or customized cannot be returned nor cancelled, no exceptions will be made. No refund will be issued.
For questions concerning shipping, return, and refund policy please contact us at order@kainosoffice.com
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