All return request and damage claims must be filed within 30 days of receipt.

  • Manufacturer's Defect – If you find a damage or missing hardware/parts, please file a Manufacturer's Defect Claim by emailing with pictures and a brief description. We will follow up to resolve your claim as soon as possible.
  • Standard Returns – Buyer is responsible for return shipping fee and 20% restocking fee for Standard Returns. Shipping label will not be provided for Standard Returns. Standard Returns are returns that are not under reason of freight damage and manufacturer’s defect but due to the cancellation, delivery issues including but not limited to:
    • Order cancellation requested after order shipped
    • Rejected/Refused delivery not under reason of freight damage and/or manufacturer’s defect
    • Carrier unable to deliver or schedule freight delivery due to invalid contact information or no response
    • Consignee not available at the time of scheduled delivery
    • Location closed at the time of scheduled delivery
    • Damages caused by faulty assembly or usage 
    • All unauthorized returns not under reason of freight damage or manufacturer’s defect


Additional charges incurred due to the delivery issue (storage fee, return shipping fee, redelivery fee, etc.) will be deducted from refund. No refund will be issued if returned product is not in its original package or not in usable/sellable condition not under reason of freight damage or manufacturer’s defect. 

All returns and cancellation are subject to 20% restocking fee. 


All orders containing products that are made-to-order and/or customized cannot be returned nor cancelled, no exceptions will be made. No refund will be issued.

For questions concerning shipping, return, and refund policy please contact us at